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Terms and Conditions


Welcome to the Mesmer Jewellery Ltd website. By continuing to use this website you are indicating that you accept these terms and conditions of use. These are the terms and conditions on which we will supply our products to you. If you do not wish to accept these terms and conditions, you must not use this site.

Please also read our Privacy Policy regarding data protection and how we use the information that you give us (cookies).


"Us, us, We, we" means Mesmer Jewellery Ltd.

"You, you, Your, your" means the person using this website.

"Promotion Rules" means any rules published relating to a specific promotion from time to time.

Website content.

  1. You acknowledge and will respect all such intellectual property rights we own or those owned by a third party in the look and feel of the website and its contents including any sounds, music, text, photography, graphics, logos, social media content and blogs. Said intellectual property rights shall include any registered and unregistered property rights, rights of any type or nature including trademarks. You agree that you will not infringe our copyright or copyright of a third party by any method or manner.

  2. You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of this website.

  3. We may make changes to this website at any time without notice or warning, this includes changes to these terms and conditions, prices, products offered, promotions and temporary or permanent withdrawal of this website.

Your use of this website.

  1. You shall not use the website in any way that will damage it or interrupt its provision. You shall not use the website to transmit or post any computer viruses.

  2. Unauthorised use of this website may give rise to claim in damages and/or be a criminal offence.

  3. We cannot guarantee that your use of this website will not cause damage to your device or computer. It is your responsibility to provide protection for your equipment.


Prices quoted on this website, our social media and communication are stated in UK sterling. Prices on this website are subject to change at any times.

Prices on this website, our social media and communication are subject to delivery costs, except orders above £15.00 which include free standard (2nd class) UK delivery. Orders above £15.00 have faster delivery options available at checkout which are payable by you if chosen.

Whilst we make every effort to ensure that all details, descriptions and prices which appear on this website, our social media and communications are accurate, errors may occur. If we discover an error in the price of any goods that you have ordered, or the postage cost of the order or due to circumstances beyond our control, prices may have to be altered, we will inform you in email and give you the option of reconfirming your order at the correct price or cancelling the order for a full refund. If we are unable to contact you, we will cancel the order and issue a full refund.

When an item is on "sale", the item will have been for sale on this website, for a minimum of 28 days in the previous six months at the "was" price.


If you contact us, or we offer you, a different colour, size or style of an item which isn't in stock, we can order the different colour, size or style (subject to availability) for a 20% non-refundable deposit of the selling price quoted, taken at the time of order. When the item is ready, we will contact you via email initially, and phone (if a number has been provided) to advise you that the order is ready. We will attempt to contact you for 1 calendar month (Monday-Friday, excluding public holidays), if after this time we have been unable to contact you the item will be placed on the website, social media or communication for general sale.

If you change your mind.

If you change your mind after placing an order before we have sent you a dispatch confirmation email please contact us with your name, address and order number and we will do our best to cancel/amend the order before it is dispatched. Please note that if you cancel/amend part of an order the postage is recalculated on the price of goods you keep. This may affect the delivery charge payment for example if you order total drops below £15.00 you will no longer be eligible for free standard UK postage.

Terms of Sale.

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability.

In the unlikely event that that we are unable to fulfil your order, an email will be sent to you and a full refund will me made.

Our contract.

After you have placed an order:

  1. We will send you, as soon as possible, an email to acknowledge your order. This email is not an order acceptance from us.

  2. When we dispatch your order, we send you an email confirming dispatch of your order. This means that we have formally accepted the order and are obliged to complete the contract.

We explicitly reserve the right not to accept, or to reject or cancel, an order for any reason. In circumstances such as below we would not be liable for any damage or costs other than the repayment of nay amount received from you in relation to the relevant This includes (without limitation):

  1. If the billing information provided is incorrect or unavailable;

  2. When a product is not available;

  3. Where the order is suspected to be of fraudulent activity;

  4. If we are unable to deliver to the delivery address provided;

  5. Force Majeure. This includes (without limitation); pandemic, epidemic, strikes, lock outs, civil commotion, riots, invasion, industrial action, terrorist attack or threat of, war or threat of, fire, explosion, storm , flood, fire, earthquake, extreme weather conditions, natural disaster, failure of public transport, failure of public or private telecommunications networks.

  6. In the unlikely event of misspelling, pricing or other errors or mistakes on the website (including information provided by third parties).

Extent of liability.

  1. Whilst we have taken every care in the presentation of the content of this website, we are providing this site on an "as is" basis and make no representation or warranty of any kind with respect to this site, or its contents and disclaim all such representations and warranties. 

  2. All photographs and descriptions appearing on this site, our social media and communications are for illustrative purposes only. We do not guarantee that colours in our images will be rendered correctly on different computer monitors or devices.

  3. The information contained on this site, our social media and communication may contain technical inaccuracies or typographical errors. Our liability, howsoever it arises, for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law

  4. Neither we nor any of our directors, employees or other representatives will be liable for loss or damage arising out of or in connection with the use of this website, our social media or communication. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damage, loss of data, income or profit, loss or damage to property and claims of third parties. 

  5. You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of our terms and conditions by you or any other liabilities arising out of your use of this website, our social media and communications, or the use by any other person accessing the website, our social media and communication using your shopping account/order and/or your personal information.

  6. We only supply our products for domestic and private use.

  7. No waiver by us of any of the terms and conditions shall be effective unless it is expressly stated in writing as a waiver.

Offers/ Sales/Promotions/Giveaways/Black Friday/Cyber Monday

  1. When offers are running, other coupon codes are exempt and cannot be used in conjunction. 

  2. Minimum spend values ( in £ ) may sometimes apply.

  3. Offers are only valid for the timescale described and cannot be used outside of that time.

  4. Where items are offered for free or at a lower price when purchased with other items, or an order past a certain amount, the free or reduced price item must be returned if any part of the order is returned.

  5. No refund can be given for the free item.

  6. Only the price paid for reduced price items will be refunded and not the normal full price.

  7. Black Friday and Cyber Monday events exclude sale items and gift certificates.

  8. When offers are running, orders placed during an event cannot be added or amended to previous orders.

  9. Offers apply to in stock items only, at the time of  promotion, whilst stock lasts.

  10. Gift certificates cannot be used when offers are running.

  11. Order processing may take a little longer during promotional events, thank you for your patience.

  12. Free items are subject to availability, once the free allocation of the item has gone, no more free items will be available, even if the item is available to purchase.


We reserve the right to withdraw the VIP scheme at any time. Gems earnt cannot be exchanged for money/credit notes. Refunds on purchases made with Gems will only be refunded for the monetary value paid and not the value without Gems discount. Gems cannot be sold and hold no value other than the relevant discount.

Purchases made within the VIP area will only be refunded for the monetary value paid and not the value without VIP discount.

Changes to Terms and Conditions.

We reserve the right to change this website and its content (including these terms and conditions) from time to time and without notice to you. It is your responsibility to ensure that you refer to these terms and conditions on accessing the website and to ensure that you comply with any changes. Your continued use of this website after any such changes constitutes acceptance.

We may assign, transfer or sub-contract any of our rights or obligations under these terms and conditions to any third party at our discretion.

These terms and conditions of use are governed by English law and you and we agree to the exclusive jurisdiction of the High Court of England and Wales if there is any dispute between us. The contract will be concluded in English.

If any part of these terms and conditions of use is found to be invalid by law, the rest of them shall remain valid and enforceable.


The Contracts (Rights of Third Parties) Act 1999 shall not apply.

Mesmer Jewellery Ltd, registered in England and Wales number: 10640251

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