Privacy Information

Mesmer Jewellery Ltd ("we") are committed to safeguarding the privacy of Data Subjects (you) and we will only use the information we collect about you lawfully.

Lawful basis of processing personal data when visiting this website:

  • Contractual obligations - where we need your personal data to comply with contractual obligations, for example if you place an order with us, we'll collect your address to enable us to arrange for the delivery of the purchase;

  • Consent - Where you have provided us with your consent to process your data, for example when you have submitted the form to subscribe to receive emails from us with news and offers from us. You can opt out from receiving these emails at any time by clicking on the "unsubscribe" button at the bottom of the email, or by emailing us at: mesmerjewellery@yahoo.com;

  • Legitimate interest - where we require your personal data to pursue our legitimate interests in accordance with the normal running of our business and which does not materially impact your rights, freedom or interests;

  • Legal compliance - where the law requires us to collect and process your data.

Purpose of processing personal data. Personal data is collected on our website for the following purposes:

  • To process orders;

  • Better understand our customer base;

  • Respond to your queries, refund and exchange requests and complaints;

  • With your agreement, via the email subscription, keep in touch with you about new products, news &events, prize draws & competitions and promotional offers that we think may be of interest to you;

  • For crime and fraud prevention, detection and related purposes;

  • Personalise website content (using cookies);

  • Administer any prize draw or competition;

  • Where we have a legal right or duty to use or disclose your information.

We will not disclose nor sell any of the information that you provide to us about yourself or anyone else to any third parties, although we reserve the right to disclose your information if the law requires us or permits us to do so. We may share personal information with service providers who perform services on our behalf. These service providers are permitted to use or disclose the information only as necessary to perform services on our behalf or comply with legal requirements.

Categories of personal data processed by Mesmer Jewellery Ltd. We will collect and process the following personal data when you use the website;

  • Your name;

  • Your contact details: postal address including delivery and billing addresses, telephone numbers and email addresses;

  • Purchases and orders made by you;

  • Your communication and marketing preferences;

  • Your correspondence and communication with us;

This list is not exhaustive and occasionally we may need to collect additional data for purposes set out in this policy. Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com's data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Retention of personal data. We will not retain your data for longer than necessary for the purposes set out in this policy or as required by law or pursuant to our statutory obligations. Different retention periods apply to different types of data. Whilst we will not normally hold any personal data for longer than six years, we reserve the right to retain it to the extent permitted by law, or longer than six years in the event of a dispute or claim.

Data subject's rights. Under DPA 2018 legislation you have a number of Rights which we have outlined below:

  • Right of Access. You are entitled to access your personal data so that you are aware of and can verify the lawfulness of the processing. This is best achieved through submitting a Subject Access Request (SAR) by emailing us at: mesmerjewellery@yahoo.com. In summary, you have right to obtain:

  1. Confirmation that your data is being processed;​

  2. Access to your personal data (a copy); and

  3. Other supplementary information, which corresponds to the information in this Privacy policy.

  • Fees and Timings. This information will be provided to you without charge; without delay and within one month. If an extension is required you will be informed of this. If requests are considered manifestly unfounded or excessive, in particular because they are repetitive, Mesmer jewellery Ltd may choose to:​

  1. Charge a reasonable fee taking into account the administrative costs of providing the information; or​

  2. Refuse to respond.

The reason for this will be formally notified to you and your rights to appeal to the appropriate Supervisory Authority, i.e. UK Information Commissioner's office (ICO) will be highlighted.

Identity verification. To protect your personal data, Mesmer Jewellery Ltd will seek to verify your identity before releasing any information, which will normally be in electronic format.

  • Right of rectification. You are entitled to have personal data rectified if it is inaccurate or incomplete. If any data held about you is inaccurate or incomplete, Mesmer Jewellery Ltd will respond within one month of your request.

  • Right of erasure. You may request the deletion or removal of personal data where there is no compelling reason for its continued processing.

Cookies.

  • Strictly necessary cookies. These are cookies that allow you to use different parts of our website. Without them different features that you have requested cannot be provided. These are usually set in response to an action performed by the user like clicking on a link.

  • Functional cookies. These help us to make your experience within our site more personal. For instance, knowing if you have been on the site before so that messages for new visitors are not displayed to you.

  • First party cookies. These are cookies that are set by our website (Wix.com) and only we can read them.

  • Session cookies. These are stored while you browse our site and then deleted once you leave.

  • Persistent cookies. These are saved on your computer and won't be deleted when you close the web page. We use these to provide functionality like keeping you logged in when you come back to the site.

  • Performance cookies. These help us to track how people are using the site. They help us to know what pages people are using most and how users navigate around the site, we use this information to make informed decision about how we can improve the user experience of our site. The information we get using these cookies is completely anonymous and we will make no attempt to identify you or influence your experience of our site while you are on it.